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| 1. What information do I need in order to order my glasses? |
| 2. Can I buy frames without lenses? |
| 3. How do I know if the lenses are right for my eyes? Or you have supplied the correct order? |
| 4. What if I entered some of the information incorrectly ? |
| 5. How do I fit my glasses if there is a problem? |
| 6. What if I cannot find the frames that I want? |
| 7. How long does it take to receive my eyeglasses? |
| 8. What kind of lens options do I have? |
| 9. Can I get lined bifocals or progressives (invisible bifocals)? |
| 10. How can I contact you – you don’t have a phone number? |
| 11. Do you have any Guarantee? |
| 12. Do you accept Credit Card payment? |
| 13. Can I use my contact lens prescription to purchase eyeglasses |
| 14. I am new to PayPal, How can I pay by Credit Cards via PayPal? |
| 15. I made a mistake entering my order. How can I correct it? |
| 16. Cylinder, Axis and Add were omitted from my prescription. How should I complete the prescription entry? |
| 17. Do your lenses have different Index of Refractions? |
| 18. How do I go about measuring my pupillary distance (PD)? |
| 19. The optician measured my PD and gave me two numbers. Which should I enter? |
| 20. Cookies - A warning page says “We have detected that your Web browser does not have cookies enabled” and I can't get into the website ordering system. How can I fix this? |
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| 1. What information do I need in order to order my glasses? |
You will need to provide us your prescription information and a measurement called pupilary distance (P.D.) See Prescription Information for further instructions on both of these items. You will have this 'Rx form ' from your optometrist. Just fill in the blanks in our order form and we will customize your eyeglasses to your prescription.
You will also need a valid credit card.
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| 2. Can I buy frames without lenses? |
Yes, you can buy frames without lenses. However, we prefer to place your prescription lenses in your new frame in order to completely oversee the entire process. At Specmakers.com all the frames go through a final alignment and inspection after the lenses are inserted into the frame. |
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| 3. How do I know if the lenses are right for my eyes? Or you have supplied the correct order? |
The laboratory has been running for 23 years and has 4 registered optometrists on site, so mistakes are rarely made. Your lenses are made exactly according to the prescription written by your doctor which you entered into the prescription page of our website. A certified lab technician certifies each pair of eyeglasses to ensure the accuracy of the prescriptions and the proper alignments of the frames, before the eyewear is sent to you. If you feel dizzy or you get headaches attempting to adapt to the new prescription, first check the confirmation of order form that was generated for you, when you submitted your order and payment. We assume accurate prescription information from you when you fill out the order. If this confirms the prescription, then consult your eye doctor. To prove if there is a prescription mistake made by us. Take your glasses together with the prescription to your nearest optical store and they will be glad to help you verify your glasses are made according to the prescription. If you find that we have customized your glasses with the wrong prescription just post it back to us within 30 days and we will replace them with the correct ones free of charge. |
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| 4. What if I entered some of the information incorrectly ? |
Please send us an email immediately. Since we start to produce the glasses typically within the same day, it is very important that you are careful when typing in your prescription. We cannot change the order or pass a credit if we are not notified by email within 24 hours. |
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| 5. How do I fit my glasses if there is a problem? |
Although our lab technicians apply a final alignment to your frames prior to shipping it is possible that a minor adjustment may be needed. You can either try this yourself or walk into any optical shop and have a eye care professional adjust the frames for you . Most optical shops will do an adjustment for free.If you have bifocals and need to raise or lower the frame for optimal use of the near lens try adjusting the nose pads so that the frame is higher or lower. |
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| 6. What if I cannot find the frames that I want? |
All our eyeglasses are made of the latest materials that are light, high quality and inexpensive. Our brands are designed by the top hot eyeglasses designers from many countries such as Italy, Japan, France ...etc, but we can only supply the frames and lenses that are displayed on our website. This allows us to keep prices down by purchasing these in large bulk so we can supply you the guaranteed highest quality for the lowest price for your new frame.We are continually adding to our range of frames and lens so keep watching. |
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| 7. How long does it take to receive my eyeglasses? |
There are 3 stages in executing your order, but complicated orders may require longer :
Stage 1; Order received and reviewed by our Optometrists - 5 to 48 hours
Stage 2 Lens crafting, mounting and eyeglasses packaging - 5 to 8 days
Stage 3 Shipping by registered airmail - 7 to10 days
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| 8. What kind of lens options do I have? |
Our high tech laboratory has the ability to produce the thinnest lenses available on the market today (Hi-Index Lenses). We offer free anti-reflective coatings (Glare-Free coatings), which is perfect for computer use and night driving and we offer free hard scratch resistance coatings.
In addition, for those sensitive to bright lights, or those in the mood for one pair of eyeglasses that turn into sunglasses; try the new technology Transitions Lenses. They will go from clear indoors to dark as sunglasses outdoors. We also offer Polarized lenses for those that want better contrast for water activities or snow conditions. Polarized lenses act like vertical blinds on your windows. In addition, we offer sunglass tints and include 100% UV protection on all of our lenses.
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| 9. Can I get lined bifocals or progressives (invisible bifocals)? |
Absolutely!! We can put progressives or lined bifocals into your own frame or into most of our new frames. SpecsMakers.com offers a wide range of progressives to fit your needs. |
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| 10. How can I contact you – you don’t have a phone number? |
SpecMakers.com is an Internet retailer and an online business shop, whose main way of communicating with its customers and other groups (e.g. suppliers and the press) is via e-mail. We do not have a call centre and we do not take orders over the phone or offer a customer collection service from our offices. This allows us to provide you with top quality eyewear and low low prices without the overheads of a high street shop. |
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| 11. Do you have any Guarantee? |
Yes we are so confident that you will be 100% satisfied with our product that we offer a 30-day guarantee on all purchases and any other circumstance will be handled on a case-by-case basis. |
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| 12. Do you accept Credit Card payment? |
Yes, we do. We accept Credit Cards and PayPal |
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| 13. Can I use my contact lens prescription to purchase eyeglasses |
Your contact lens prescription and eyeglass prescription are different, though they might seem the same to you. Our recommendation is that you get a separate eyeglass prescription from your doctor. |
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| 14. I am new to PayPal, How can I pay by Credit Cards via PayPal? |
Click this PayPal link to learn how to register and pay by Credit Cards on PayPal |
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| 15. I made a mistake entering my order. How can I correct it? |
Immediately email us so that we can rectify the situation. All orders are processed rapidly. We ask that you please double-check your prescription and shipping information prior to submitting your order. Specmakers.com do not offer refunds on lenses if you supplied the incorrect prescription information or if you supplied incorrect shipping details. |
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| 16. Cylinder, Axis and Add were omitted from my prescription. How should I complete the prescription entry? |
Not all prescriptions have Cylinder, Axis, and Add. This would mean that you do not have an astigmatism correction (Cylinder and Axis) and you do not have a reading addition (ADD). If your doctor omitted this information, leave the fields blank on the prescription form. |
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| 17. Do your lenses have different Index of Refractions? |
Polycarbonate = 1.59
CR39 Transitions® Lenses = 1.50
Super Thin High-Index Lenses = 1.67
Plastic Prescription Sunglasses Lenses = 1.49
High-Index Transitions = 1.68
Usually the thinner the lens the higher the index |
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| 18. How do I go about measuring my pupillary distance (PD)? |
To find your pupilary distance (P.D.) take an ordinary ruler and rest it on the top of your nose and measure the distance, in millimetres, between the centres of your two pupils (black spots in the centre of your eye). The number should be somewhere between 40-90 millimetres.Most peoples PD is 63.
Enter the P.D on the prescription page.
To see how wide your face is, just look in the mirror with an ordinary ruler resting on the top of your nose and measure the total width of your face |
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| 19. The optician measured my PD and gave me two numbers. Which should I enter? |
If the Optician or Optometrist has given you two numbers for your PD, you have both distance and reading PD or near and far PD.Usually there is a difference of 2 between the the two readings
Example: 63-61 The higher number is for distance and the lower number is for near vision reading only.
Example: 31.5/32.5 Your PD was taken monocularly (one eye at a time)
--first number is right eye OD
--second number is left eye OS
If this information was provided to you, put it in customer notes on the order form and we will use it to make your glasses.We will use the near PD measurement for your reading glasses.
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| 20. Cookies - A warning page says “We have detected that your Web browser does not have cookies enabled” and I can't get into the website ordering system. How can I fix this? |
A: Your browser must support cookies, and the browser option must have “enable cookies” Our Web sites uses cookies, which provide custom features for the ordering process. This website WILL NOT WORK for you unless you allow a cookie to be saved on your computer. For more information on how we collect and use information online, see our complete privacy policy.
It appears that you are using Microsoft Internet Explorer 6.0 or greater. To use our Web site effectively, you can enable cookies by following these simple steps:
1. In Internet Explorer, choose the Tools menu at the top.
2. In the drop down menu, select 'Internet Options'.
3. In the box that appears, select the 'Privacy' tab at the top.
4. Choose the 'Default' option and move the slider, right down to
the bottom to set your preferences to accept all cookies..
5. Choose 'Apply'.
6. Choose 'OK'.
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